Category: Software

Most companies cite Reducing costs or increasing efficiency and customer service levels as the reason for needing a system that is routing. However, there may be like reacting to company growth or changes other drivers. Whatever the reason it is necessary that Key Performance Indicators (KPIs) for your drivers are put at the beginning so that you can accurately measure when you have achieved your […]

The predictive dialer is a web based application which is able to call a huge selection of phone numbers. It is on checking which agents are offered and they are not active in other calls. It then connects the calls to the available agents. Prior to the age of the predictive dialing method, auto dialers were used excessively in the massive number in this field. […]